Privacy Policy

Last updated 1 July 2026

1. Data We Collect

We collect your mobile number (for OTP login), delivery addresses, order history, and — only with your permission — your device location to find the nearest micro-warehouse.

2. How We Use It

Your data is used to fulfil orders, show accurate delivery ETAs, personalise product recommendations, and send order-status notifications. We never sell your personal data.

3. Payment Information

Card and UPI details are processed by PCI-DSS-compliant payment partners. DukanVale does not store your full card number or CVV on its servers.

4. Cookies & Local Storage

We use browser local storage to keep you signed in, remember your cart between visits, and remember your selected delivery address. No third-party advertising trackers are used.

5. Data Retention & Deletion

Order records are retained as required by tax law. You can request deletion of your account and personal data at any time by contacting support.

6. Your Rights

You may request a copy of the data we hold about you, correct inaccurate data, or withdraw consent for location access at any time from your device settings.

Questions? Email support@dukanvale.com or contact us.