Refund Policy

Last updated 1 July 2026

1. Instant Cancellation Window

Every order can be cancelled free of charge within 60 seconds of placement, before the rider picks it up. The full amount — including delivery and handling fees — is credited to your DukanVale Wallet instantly.

2. Damaged, Expired, or Missing Items

Report the issue from My Orders within 24 hours of delivery. After a quick verification we refund the item amount to your original payment method or Wallet — your choice — within 3–5 business days (Wallet credits are instant).

3. Late Deliveries

If your order arrives significantly later than the promised ETA due to reasons within our control, the delivery fee is automatically refunded to your Wallet.

4. Non-Refundable Cases

Perishables that were delivered in good condition, items reported after the 24-hour window, and orders cancelled after rider pickup are not eligible for refunds.

5. Refund Timelines

Wallet refunds are instant. UPI refunds take up to 2 business days. Card refunds take 3–5 business days depending on your bank.

Questions? Email support@dukanvale.com or contact us.