Terms of Service

Last updated 1 July 2026

1. Acceptance of Terms

By creating an account or placing an order on DukanVale, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the service.

2. The Service

DukanVale delivers groceries and daily essentials from local micro-warehouses. Delivery estimates shown in the app are best-effort predictions and may vary with weather, traffic, and demand.

3. Orders & Payments

All prices are inclusive of applicable taxes. An order is confirmed once payment succeeds (or Cash on Delivery is selected). Orders can be cancelled free of charge within 60 seconds of placement, before rider pickup; refunds are credited to your DukanVale Wallet instantly.

4. Returns & Refunds

If an item arrives damaged, expired, or is missing, report it from My Orders within 24 hours for a no-questions-asked refund or redelivery.

5. Account Responsibilities

You are responsible for keeping your login (OTP) access secure and for all activity on your account. You must be 18 or older to purchase age-restricted items.

6. Limitation of Liability

To the maximum extent permitted by law, DukanVale's liability for any claim arising from an order is limited to the amount paid for that order.

7. Changes to These Terms

We may update these terms from time to time. Continued use of the service after an update constitutes acceptance of the revised terms.

Questions? Email support@dukanvale.com or contact us.